Returns & Exchanges
At Lovisa, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for most items, provided they are in their original condition and packaging.
Check Eligibility
Ensure your items are unworn and in their original packaging; please note that for hygiene reasons, earrings cannot be returned unless faulty.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Label
Securely pack your items and attach the provided prepaid shipping label or your own postage to the outside of the parcel.
Receive Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing